modus press

The Client Management A3: Modus Cooperandi White Paper #2

Client Management A3 White Paper Cover Lean thinkers seek systemic causes to workplace or project issues. The goal is to find procedural or functional root causes to unpopular behaviors or outcomes. Psychologists warn us of Fundamental Attribution Error, a common human bias that leads us to blame before we analyze.

Lean uses the A3 as a tool to examine problems, hypothesize solutions, and then run experiments to test those hypotheses.

But sometimes, people might actually be the system we want to fix.

In software development, there is the notion of the Persona - which helps software developers build empathy and understanding for those unlucky enough to use their software. At a recent client engagement, we combined Personas with an A3 to some interesting results.

This paper is the result of that endeavor.

The Client Management A3 White Paper is available from Amazon.

Modus Cooperandi White Paper: Kanban: Diversity and Optimization of Knowledge Working Teams


Announcing the publication of Kanban: Diversity and Optimization of Knowledge Working Teams – a new Modus Cooperandi White Paper.

Late in 2012, we conducted a Board Walk (a site visit where we meet with teams using kanban or Personal Kanban and help them optimize the board and the team itself) at a client in the United States.  There were 15 individual teams, each of which had its own individually designed boards. Each board had a unique value stream, work item types, policies, and methods for judging completeness and quality.

Both management and the teams were frustrated because they hadn’t yet found a board design that worked for the entire company. They were looking for standardization.

However, each of these boards were, in some way, optimized for each individual team. Each team had its own context and these boards related specifically to that context. Each team was also actively improving their boards on a regular basis – meaning that optimization was continuing.

This white paper contrasts many of these boards, showing the differences in design of each board and the ramifications of those variations.

A PDF of this is available for organizations requiring a bulk purchase. Please write.