The Lean Brain, Post 5: Improvement is Not an Option

Lean says: Seek Perfection What your brain says: This is the way we’ve always done things around here. If it ain’t broke, don’t fix it. It’s not “my job” to improve. What’s at play here: Status quo bias. Zero-risk bias. Resistance to Change. Learned helplessness. While Lean’s focus on respect for people endows the worker with the ability to implement … Read More

TonianneThe Lean Brain, Post 5: Improvement is Not an Option

The Lean Brain, Post 3: Flow – You Can’t Step in the Same River Twice

Lean says: Manage Flow Your brain says: My work isn’t linear. My day is filled with interruptions and so I don’t have the “luxury” of flow. What’s at play here: Functional Fixedness. If there is one area where there’s not an obvious transfer of Lean principles from manufacturing to knowledge work, it’s understanding how flow can in fact be achieved … Read More

TonianneThe Lean Brain, Post 3: Flow – You Can’t Step in the Same River Twice

The Lean Brain, Post 2: Visualization Begets Alignment

Lean says: Map the Value Stream Your brain says: I’ve been doing this so long, it’s become second nature to me. The steps are right here – in my head. What’s at play here: Illusion of Transparency. Curse of Knowledge/Information Imbalance. Status Quo Thinking. Groupthink/False Consensus Effect. Availability Bias. It was day four of the value stream mapping exercise and … Read More

TonianneThe Lean Brain, Post 2: Visualization Begets Alignment

The Lean Brain, Post 4: Push is Blind. Pull is Informed. See Beyond the Silo

Lean says: Establish Pull Your brain says: I work best under stress! Chaos motivates me! What’s at play here: Brain on Stress. Learned Helplessness. Most of us have seen the iconic “Job Switching” episode of I Love Lucy, where the titular character and her BFF Ethel find themselves doing a stint as line workers at Kramer’s Candy Kitchen. Subjected to … Read More

TonianneThe Lean Brain, Post 4: Push is Blind. Pull is Informed. See Beyond the Silo